Shipping policy

At Cozzy, we work to make sure your order arrives as soon as possible and in perfect condition. Below you'll find all the information about our shipping.

Processing time
Once payment is confirmed, your order is prepared within 1 to 3 business days.

Shipping time
After processing, the package takes between 4 and 8 business days to arrive at your home. This timeframe may vary depending on the country and city of destination.

Shipping cost
Shipping is free on all orders.

Order tracking
As soon as your order leaves our warehouse, you'll receive an email with the tracking number so you can check the status of your shipment at any time.

Delays
Although we do everything possible to meet the stated timeframes, external factors such as customs, holidays, or carrier issues can cause occasional delays. If your order takes longer than expected, contact us and we'll look into it right away.

Lost or damaged orders
If your order arrives damaged or doesn't arrive within the estimated timeframe, contact us at infocozzyshop@gmail.com and we'll help you resolve it as soon as possible.

For any questions about your shipment, write to us at infocozzyshop@gmail.com.